Category Archives: Coffeehouse Observer

Coffeehouse etiquette is overlooked far too often.

Granted, I am no Emily Post – those who have seen me can attest that I am a guy and those who know me rightfully might question my place to offer up etiquette suggestions.

But this is not about how to properly place a tea setting. This is about plain, simple manners to consider when venturing out to the neighborhood coffeehouse.

Mainly, coffeehouse etiquette follows everyday norms of behavior and several rules that apply to checkout lines also apply in coffeehouse etiquette. Unfortunately, some people simply do not get it.

Polite, reasonable adults do not stroll into the “15 items or less” line with a fully loaded grocery cart and pay for the items with a check. Not unless they are looking for someone to throw down with the evil eye. An express line should be just that – an express line.

And polite, reasonable adults do not wait until their groceries are checked and bagged to realize that they forgot to pick up Gold Bond Medicated Body Powder and then run off to search the aisles of the store as fellow patrons wait – impatiently – to buy their own items. Their lives are important, too, and “I’ll be right back” only emphasizes that the person is a nit and never should have been let out of “the home” in the first place. Grocery stores – and other establishments that have checkout lines – really should consider installing trap doors to be triggered whenever the words “I’ll be right back” are uttered. People who have forgotten an item and offer up those words should be forced to go to the end of the line.

Also, polite, reasonable people do not wait until their groceries are checked and bagged to decide just how they are going to pay for them. People who are still in the Stone Age and pay for items with checks should be encouraged to at least start writing out the check even before they are asked “Is plastic OK for you, today?” They should not wait until the checker asks “Will that be all?” to start writing out the check. A shopper should know the name of the store they are in. A shopper should know the date. A shopper should be able to sign the check while the checker finishes up what he or she is doing. If a shopper is prepared, all they need to do is write in the amount. The people standing in line behind check-writer will appreciate it.

There are some pretty similar coffeehouse etiquette rules, all pretty much based on common sense and planning.

First and foremost, be polite to your host. The coffeehouse owners and/or baristas are there to take your order, take your money, serve you beverages and treats, and do the best they can to provide a pleasant and even entertaining experience. Do not be rude to them.

And don’t forget to tip them. (I personally fail at this one far too often. I have been out of work for two years so even quarters, dimes and nickels mean quite a bit to me. When I am working and I have money, I am generous. When I do not have money, I cannot be nearly as generous as I would like.)

Polite, reasonable people do not cut line. You never know just how jittery a coffeehouse patron might be or how a person who has been caffeine-deprived might react to such a violation of person space. To expect no reaction is like poking a bear with a sharp stick and expecting it to simply roll over.

A person should not wait until they get to the register to begin deciding what they want to drink. They should know what they want and order it. And they should have a backup drink just in case the barista is unable to fill the first request.

A coffeehouse patron should not wait until the barista is asking for their money to begin considering whether to ask for a pastry. Caffeinated beverages and pasties go together like Linsey Lohan and the legal system – you cannot think of one without the other. Of course, it is perfectly OK to ask “Is that cherry or strawberry?” if it is unclear. But do not wait until the barista asks “Will there be anything else?” to look at the pastry display for the first time and say “Hmm, what do I want? What do I want? I just don’t know what I want. What do I want?” That will not make friends of anyone standing in line behind you.

Polite, reasonable adults should not spill on other coffeehouse patrons. Do I really need to explain this one? … OK, here’s a clarification – spilling coffee, period, is wrong. Don’t do it. Spilling it on another coffeehouse patron is worse. Spilling it onto another coffeehouse patron’s laptop is a hangin’ offense.

Polite, reasonable adults should avoid ordering overly obnoxious or complicated drinks just to impress friends. Other patrons in the line will only roll their eyes and be convinced that the person making the order is a coffeehouse snob. Or worse, a coffeehouse neophyte. And I doubt the baristas at the neighborhood coffeehouse will be overly impressed by an order for an extra large, extra hot, extra shot, no-fat, half decaf soy mocha with extra whip cream and chocolate powder, especially when there is a line out the door. If there is a long line, keep it simple; keep the complicated orders for when there is no line.

Polite, reasonable people do not wait until the barista has handed over the drink to pull out their wallet from the handbag that was likely designed to be hoisted by Himalayan sherpas. Have the money or alternative payment method in hand. And if the coffeehouse hands out drink cards – buy 10 and get the 11^th free – have that out with the money. A polite, reasonable person most likely will forgo the stamp if the line is long and they cannot immediately produce the card. Or – and this most likely is faster than fishing through a large duffle-bag purse for a wallet – ask for a new card.

Polite, reasonable people do not take up more space than do small nations. I have seen people place their books, laptops and other belongings on one table and move to a completely different table to read a book or newspaper. I have seen a boyfriend and girlfriend sit at different tables and then sit on a coffeehouse sofa smooching, tying up two tables and a sofa on a busy day for the coffeehouse. That leaves patrons standing and it is not polite or fair.

Here are a couple of other etiquette items that should be considered. And I would not mention them unless I had reason, such as grievance violations of each of these:

Do not ask to use a complete stranger’s laptop. Just don’t do it.

Do not let children run around screaming at the coffeehouse. Just don’t let it happen.

Do not loudly dictate a letter over a cell phone. For that matter, do not speak loudly – on your cellphone or to a “bestest buddy” – in the coffeehouse. Other people are trying to accomplish other things at the coffeehouse – even if it is quiet time between appointments – and they should be given the courtesy that we should all expect.

Do not forget headphones or ear buds. If I am using the WiFi graciously offered by the coffeehouse to its paying patrons, I do not want to hear screaming, yelling, music or talking coming from someone’s laptop that is loud enough to drown out the music in the coffeehouse. That’s just plain rude.

Polite, reasonable people will bus their own tables. It is simply rude to consume a bagel at one table and move to another, leaving behind the plate, crumbs and wadded up napkins.

OK, I have had my etiquette rant for 2011. Now go out and enjoy your coffeehouse.

Go to Coffeehouse Observer for more coffeehouse observations.